Program Cancellation Policy

1. Refunds must be requested at least one day before the session start date (Note: One-day or special events must be requested at least 10 days before the event start date). Refunds requested on or after the session start date will not be honored.
2. A $10 service fee per program, per person is assessed if the refund is requested the Sunday before the session begins. Refunds once the session begins will not be honored.
3. A full refund will be issued if a Park District class is canceled due to lack of enrollment.
4. Open Play must be cancelled more than 24 hours in advance in order to be used for another open play in the future. No credits or refunds provided if cancelled within 24 hours of program. 
5. Registration and the applicable payment are non-transferable between individuals.
6. We do our best to issue refunds as soon as possible, but sometimes delays are necessary to ensure accuracy. A refund to your charge card may be processed within 3 business days; however, the credit may not appear on your statement until the next billing cycle.

Class Make-Up Policy

The Park District does not guarantee a participant’s ability to make up a missed drill class. Please take a moment to call our desk at 847.579.4200 and let us know about any future absence for a class to allow for another participant to join. Please follow these guidelines when making up a class

1. Limit of two make-ups per session.
2. Classes may only be made up during the session in which the classes were missed.
3. Participant must make up at their level or below; never above.
4. Participant must notify the club of an absence by at least 24 hours prior to their scheduled lesson; otherwise, they are not able to make up the missed class. Participant must notify the front desk not their pro.
5. If participant shows up to a class that is full, they may not attend the class.
6. If participant does not show up after reserving a spot, it will still count as their make-up.
7. If a make-up is scheduled in a class that is not full and the class becomes full, we will call to cancel the make up since that spot is no longer available.